Privacy Policy
Your privacy matters to everyone at North Casino. We are committed to handling all personal information with care, transparency, and in full accordance with Canadian privacy laws and responsible gaming standards.
Information We Collect
When you join North Casino and use our platform, we collect the personal information necessary to create and manage your account. This typically includes your full name, date of birth, residential address, email address, telephone number, and government-issued identification details required for verification and regulatory compliance.
We also gather financial information such as payment method details, deposit and withdrawal records, and transaction history. In addition, our systems automatically collect technical information including your IP address, device type, browser version, operating system, pages visited, and the times and dates of your activity on the site.
How We Use Your Information
We use the information we collect to provide, personalise, and improve our gaming services. This includes processing deposits and withdrawals, verifying your identity, preventing fraud, offering customer support, and ensuring we meet legal and regulatory obligations such as anti-money laundering requirements.
With your consent, we may also use your contact details to send promotional offers, newsletters, and updates about new games or features that may interest you. You can adjust these communication preferences at any time through your account settings.
Sharing and Disclosure
We do not sell your personal information to third parties. We may share it with carefully selected service providers who help us operate our business, including payment processors, identity verification agencies, hosting providers, and professional advisers. These partners are contractually obligated to protect your information and use it only for the purposes we specify.
We may also disclose personal information when required by law, regulatory authorities, or court order, particularly in connection with responsible gaming practices or financial crime prevention.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Essential cookies allow you to move around the site and use its features, such as accessing secure areas and placing bets. Performance and functionality cookies help us understand how the site is used, remember your preferences, and deliver content tailored to your interests.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our platform.
Data Security
We take the protection of your personal information seriously and implement appropriate technical and organisational measures to safeguard it. These include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee absolute security, we continuously work to maintain a high level of protection.
Your Rights and Choices
You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain circumstances, ask for its deletion or restrict how we use it. You may also withdraw consent for marketing communications at any time.
To exercise these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable Canadian privacy legislation.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory requirements. Once it is no longer needed, we securely delete or anonymise the data.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your privacy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact our support team through the live chat or email address listed on our website. We will make every effort to address your inquiry promptly.